Return & Exchange
All products are quality tested by the manufacturer. In case any fault develops then all our products are covered by manufacturer’s warranty which is normally 1 year unless specified otherwise.
We understand that from time to time you may wish to return a product to us. We have created this 30 days return policy to enable you to return products to us in appropriate circumstances.
We receive the returned product within 30 days following the date of receipt of the product. The returned product is unused, in its original [unopened] packaging [(with any seal or shrink-wrap intact)] [with any labels still attached,] and otherwise in a condition enabling us to sell the product as new.
If you decide to cancel the order before it has been shipped please contact customer service as soon as possible to avoid shipping the order. If you decide to cancel the order after it has been shipped, you may refuse the shipment from the courier company and inform customer service of your decision to cancel the order.
Please note that we will stop serving customers if they have 2 or more undelivered orders. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
If you would like to return a product due to a manufacturing fault, please visit the warranty page for more information.
Europe and Gulf FZE
Al QUOZ INDUSTRIAL AREA
DUBAI , UNITED ARAB EMIRATES
Company License no: 2545